Return Policy

We want you to be completely satisfied with your purchase. If you’re not, we’re here to help.

Returns

• Items may be returned within 15 days of delivery.
• Products must be unused, uninstalled, and in original packaging.
• Proof of purchase (order number or receipt) is required.

Non-Returnable Items

• Special order items
• Installed or used parts
• Software, update kits, or digital products
• Clearance or final sale items

Restocking Fees

• Approved returns may be subject to a restocking fee up to 20%.
• Original shipping costs are non-refundable.

Damaged or Defective Items

• If your item arrives damaged or defective, contact us within 5 days of delivery.
• Please include photos of the product and packaging.
• We will arrange replacement, repair, or refund where applicable.

Return Shipping

• Customers are responsible for return shipping unless the item is defective or incorrect.
• We recommend using a tracked and insured shipping method.

Refunds

• Refunds are issued to the original payment method once the return is received and inspected.
• Please allow 5–10 business days for processing.

How to Start a Return
Contact us at sales@gamedoctor.ca with your order number and reason for return to receive return authorization and instructions.